Terms and Conditions of Use

NetCargo Hub S.L.
Last updated: 15/04/2025

1. Purpose

   These Terms and Conditions govern access to and use of the NetCargo platform (hereinafter, the "Platform"), owned by NetCargo Hub S.L., with registered office at Calle Icar, Parcela II 3, Edificio Transjunior, Planta 2, 08820 El Prat de Llobregat (Barcelona), Spain, and VAT ID B75950030.

   The Platform is aimed at companies in the logistics sector and offers digital tools for the automation and management of documentation related to air cargo and customs processes.

2. Acceptance of the Terms

   Use of the Platform implies full acceptance of these Terms. If you do not agree, you must refrain from using the Platform.

3. Registration and Access

   Access to the Platform requires registration and validation by NetCargo. The User is responsible for maintaining the confidentiality of their credentials and for all actions taken from their account.

4. Services Provided

   NetCargo Hub S.L. offers, through its Platform, digital services for the automation of documentary and operational processes in the logistics sector, including (but not limited to):

   • AI-assisted eAWB generation: automatic data extraction from PDFs for the creation of FWB and FHL messages.
   • eAWB generation via API: technical integration for structured data submission and generation of electronic messages.
   • Sending and management of logistics documentation: digitization of the information flow between forwarders, handling agents, customs, and carriers.
   • Management of loading/unloading appointments and slots (in development): coordination of schedules and docks for physical operations.

   The specific services contracted by the Client, as well as their specific conditions (price, volume, functionalities, duration), will be established in the corresponding Purchase Order (PO) or commercial agreement signed between the parties.

5. Economic Conditions

   Access to the Platform's services is subject to the prices and conditions indicated in the PO. Unless otherwise agreed in writing, payments must be made according to the terms and methods established therein.

6. Intellectual Property

   All intellectual property rights over the Platform and its contents (software, source code, design, trademarks, documentation, databases) belong to NetCargo Hub S.L. or its licensors. Any unauthorized use is expressly prohibited.

7. Limitation of Liability

   NetCargo Hub S.L. shall not be liable for indirect, incidental, special, or consequential damages, including loss of profits, service interruptions, or loss of data.
   The total liability of NetCargo Hub S.L. to the Client for any reason shall be limited to the total amount actually paid in the twelve (12) months prior to the event giving rise to the claim.

8. Data Protection (GDPR)

   NetCargo Hub S.L. will process personal data solely for the proper provision of the services contracted through the Platform, in accordance with Regulation (EU) 2016/679 (GDPR).

   In this context, the Client acts as Data Controller, and NetCargo Hub S.L. as Data Processor.
   The processing of data, as well as the conditions of subprocessing, security, and confidentiality, are regulated in the corresponding Data Processing Agreement (DPA).

   For more information:
   👉 Privacy Policy
   👉 Data Processing Agreement (DPA)

9. Modifications

   NetCargo Hub S.L. may update these Terms at any time. Modifications will be effective upon publication on the website. Users are advised to periodically review the current Terms.

10. Jurisdiction and Applicable Law

    These Terms shall be governed by Spanish law. For any dispute, the parties submit to the Courts and Tribunals of Barcelona, expressly waiving any other jurisdiction.